Last Updated: November 9, 2026

Please Check Your Order Before Accepting

Please check your order at the door before accepting delivery. Check that all items, quantities, and sizes are correct and that nothing is damaged.

Once you accept the order, the sale is final.

We Cannot Accept Returns on Delivered Orders

We cannot accept returns, exchanges, or refunds on alcohol once it has been delivered and accepted.

This includes beer, wine, liquor, coolers, and cider — opened or unopened.

What If Something Is Wrong With Your Order?

If your order is incorrect, damaged, or missing items, please tell your driver before you accept the delivery. Do not accept the incorrect items.

If you notice a problem after the driver has left, contact us immediately:

We will review:

  • Incorrect items delivered
  • Damaged or leaking products
  • Missing items

If the error is ours, we will arrange a replacement delivery or a refund for the affected items only. Card payments are refunded to the card used for the order. For cash payments, we will contact you to arrange your refund.

We do not offer refunds for change of mind or for ordering the wrong product.

Age Verification

All deliveries require valid government-issued photo ID proving you are 19 years of age or older. If valid ID cannot be provided, the order will not be delivered and will be cancelled.

Empty Bottle Returns

Yes — we do accept empty bottle returns.

We accept returnable empty beer bottles, wine bottles, and liquor bottles for deposit refund.

Please have your empties ready and sorted at the time of delivery. Empties should be clean and, where possible, returned in their original case or box. Your driver will count your empties and credit the deposit against your current order.

Questions?

Contact us at 1-866-797-2424 or orders@dialabottle.com.

Dial a Bottle is 100% Canadian owned and operated. Headquartered in Burlington, Ontario. Serving Ontario since 1967.